Questions, answered before you ask.

500 units for most skincare, 1,000 for sheet masks, sunscreen and body wash, and 3,000 for single-dose sachets. Smaller trial runs of library formulas are possible, ask in your brief.

At 500 units, filled unit costs start from about $2 for a toner or cleanser, with a library formula, stock container and one-color label. The final price depends on your requirements: custom formulas, decoration and boxes are itemized in the written quote.

Within 1 business day of your brief, by email and in your account. It lists formula, container, decoration, tests, documents, lead time and payment terms.

A deposit when you place the order and the balance before shipment, by bank transfer in USD or KRW. Sample fees, if any, are credited against the first order.

Bank transfer in USD or KRW for orders. Samples and small development fees can be paid by card or PayPal. We never ask for full prepayment before you approve a pre-production sample.

Yes, and it is the most common way to launch. Each product keeps its own MOQ, but packaging, documents and shipping are shared.

Yes. Library samples ship within 10 to 14 days and are free for qualified projects, you pay only the courier. Custom development carries a fee that is credited against your first order.

Scent, texture, color, active level and free-from list can all change on a library base. Larger changes become a custom formula.

A custom formula developed for you is not offered to other brands. Library concentrates are shared bases, but your adjusted version, packaging and label are yours.

Yes. Book a video walkthrough of the lab and the filling line with your manager, or visit us in Korea. Most brands start with the video call and visit before their first production run.

You always receive the complete INCI list and key active levels. Full percentages are shared under NDA and with a confirmed order, which is standard for Korean OEM.

Stability and microbiology on every product. Challenge test, patch test, heavy metals, SPF and any efficacy tests are added based on your market and claims, each listed with its price in the quote.

Yes. Send vector files and we place the logo on the container, label and box, then send proofs. If you have no logo yet we design a simple wordmark.

Colors, coatings and decoration are available on stock containers. New shapes need a custom mold, realistic above 10,000 units.

Recycled PCR plastic, glass, aluminum, refill pouches and FSC paper cartons are available on stock lines. We tell you the lead time and cost difference for each.

Yes. Ship it to our facility in Korea and we fill into it after a compatibility check with the formula.

Any market where cosmetics are sold. We have first-hand experience with the United States and prepare EU, UK, Canada, Australia, Japan, ASEAN and GCC files with partners. See the certifications page.

The EU, UK and US require one. Our US entity can act for the US, and we introduce responsible person partners for the EU and UK.

Air for small runs, sea for pallets, EXW, FOB or door to door. We use the same forwarders that carry our own brand to the US, and tracking appears in your account.

About 10 weeks from brief to delivery with a library formula and stock packaging, 12 to 16 weeks for a custom formula. Reorders take 4 to 6 weeks.

It shows each project's status, your quote, a timeline of notes from your manager and a message box. Status changes are also emailed.

One manager from brief to delivery, backed by the lab. Email in English, Korean, Chinese or Japanese, video calls when a decision needs one.

Cruelty-free is the default: cosmetics are not tested on animals in Korea. Vegan formulas, free-from lists and Halal certification are options we document ingredient by ingredient.

Yes. We sign NDAs on request and never show one client's product to another.